T&Cs/Privacy

Terms & Conditions

Booking Policy
To make a reservation we require a pre-payment of 50% of the total booking fee. The outstanding 50% of the booking fee will be automatically charged to the card details provided at the time of booking on the date of departure.

Cancellation Policy
If booking direct, we offer a 72-hour booking cancellation policy. This means that if you cancel 72 hours prior to the arrival date the 50% deposit is fully refundable. If the booking is cancelled within the 72 hours the deposit is non-refundable and the total reservation amount will be fully charged.

Please note that if bookings are made via some online booking websites and travel agents, reservations are non-refundable and fully charged at the time of booking.

No Smoking Policy
Artist Residence has a strict no smoking policy within the hotel. If a guest is caught smoking or signs of smoking withing the premises are found, a £200 charge will be automatically fined to the guest. If a room is found not to be in the correct condition due to smoking for the next guests, you will be required to pay for their accommodation until the room is lettable again.

Lost Property
Please note that due to a high volume of lost property, we reserve the right to charge for the postage and packaging of the item(s) and an additional £10 admin fee. We also reserve the right to give any lost property to charity or dispose of it two weeks from the stay date. Artist Residence is not liable for any lost property.

Damages
Guests are fully liable for any damages and theft during their stay and will be charged in full to cover any costs occurred.

Gift Vouchers

This voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable, please quote the gift voucher ID reference when reserving your room at Artist Residence. Subject to availability. Valid 12 months. Terms & conditions subject to change.

Privacy Policy

We collect data about how our site is searched to enable us to understand and respond to the needs of our users. This data does not contain personally identifiable information. You can visit our site without identifying yourself or disclosing any personal information. You can view our Cookie Policy here.

If you do sign up for our mailing list, your data will not be disclosed to any company outside of Artist Residence and we will only contact you about Artist Residence Hotels and our other ventures.

Copyright Policy
The Artist Residence site includes a variety of materials created by different members of the Artist Residence team. Although these works may be freely accessible on the World Wide Web and may not include any statement about copyright, the works are protected by copyright. Users must assume that works are protected by copyright until they learn otherwise.